Front Desk Coordinator
Role Title Front Desk Coordinator
Report To Education Director
Revised March 28, 2018
Purpose of the Role
To successfully manage and operate the front desk to serve guests and students.
Key Responsibilities & Duties
- Uphold and honor Academy Core Values, Mission, Vision, and Objectives
- Follows all Policies and Procedures
- Schedule and confirm guest services
- Disperse guests for equitable educational opportunities for students
- Oversee guest relations
- Set monthly retail and promotional displays
- Assist students and staff with retailing products
- Daily reconciliation of cash drawer
- Inventory all products (backbar and retail)
- Assist with weekly ordering
- Provide weekly reports for team
- Ensure that all company and school policies,standards, and objectives are followed
Academic, Certifications & Trade Qualifications
- High School Diploma or equivalent
Work Experience, Skills & Strengths
- 1 year work experience preferably customer service
- Be able to work in a busy work environment
- Strong customer service ability
- Pleasant communicator
- Accurately keep records
- Great team player
- Dependable and organized
The Ideal Candidate
The ideal candidate will be an energetic customer service professional who enjoys a busy environment and is a team player.
What does success look like -KPI’s
Daily reconciliation of drawer
Retail sales dollars
Next Steps
Student
Educator license
Office Staff
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